PRIVACY POLICY

About This Privacy Policy

Patrick Curtains & Blinds (“Patrick Curtains & Blinds”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you interact with us, including through our website, showroom, telephone, email, social media accounts, online advertising, enquiry forms and lead generation campaigns.

By providing your personal information to us, you acknowledge that we may collect and handle that information in accordance with this Privacy Policy and applicable Australian privacy requirements.

1. Personal Information We May Collect

Depending on how you interact with us, we may collect personal information including:

• Your name

• Mobile or telephone number

• Email address

• Suburb, postcode or general property location

• Details about your home, property or project

• The type of curtains, blinds or window furnishings you are interested in

• Whether your project relates to a new build, renovation, whole-home project, multiple rooms or an individual room

• Your preferred products, styles, fabrics, colours, motorisation or smart-home requirements

• Your expected project timeframe

• Appointment and showroom consultation information

• Details you provide when requesting a quotation, consultation, measurement or other service

• Communications between you and Patrick Curtains & Blinds

• Information you voluntarily provide through our website, Facebook, Instagram or other online platforms

Where reasonably necessary for providing our services, we may also collect information relating to delivery, installation or access requirements for a property.

2. How We Collect Personal Information

We may collect personal information when you:

• Visit or submit an enquiry through our website

• Complete an online enquiry or contact form

• Submit a lead form through Facebook, Instagram or another advertising platform

• Click on or respond to one of our online advertisements

• Contact us by telephone, email, social media or messaging service

• Book or attend a showroom consultation

• Request a quotation, design consultation, measurement or installation

• Visit our showroom

• Communicate with our staff during a project

• Engage with our social media pages or digital content

We may also receive limited information through third-party platforms and service providers where permitted by their terms and privacy practices.

3. Facebook, Instagram and Meta Lead Forms

Patrick Curtains & Blinds may advertise through Meta platforms, including Facebook and Instagram.

We may use Meta Lead Ads, Instant Forms or similar lead generation tools to allow potential customers to submit an enquiry directly through Facebook or Instagram.

Information collected through these forms may include:

• Name

• Phone number

• Email address

• Suburb or property location

• Type and size of project

• Whether the enquiry relates to a whole-home project, new build, renovation, multiple rooms or other window furnishing requirements

• Project stage or expected timeframe

• Products or services of interest

• Other information voluntarily provided in response to our enquiry questions

We use this information to assess your enquiry, understand your project requirements, contact you and, where appropriate, arrange a personalised showroom consultation or discuss our products and services.

Submitting a lead form does not create any obligation to purchase products or services from Patrick Curtains & Blinds.

Information submitted through Facebook or Instagram may also be processed by Meta in accordance with Meta’s own privacy practices.

4. How We Use Your Personal Information

We may use your personal information to:

• Respond to enquiries

• Contact prospective and existing customers

• Understand your project and window furnishing requirements

• Arrange showroom consultations and appointments

• Provide product, fabric and design advice

• Prepare quotations

• Arrange measurements, orders, deliveries and installations

• Provide customer service and after-sales support

• Follow up on enquiries, quotations or projects

• Maintain business and customer records

• Improve our products, services and customer experience

• Measure the effectiveness of our advertising and marketing

• Understand how customers discover and interact with Patrick Curtains & Blinds

• Conduct legitimate marketing activities relating to our products and services

• Meet legal, accounting, administrative and regulatory requirements

We do not guarantee that every enquiry will be suitable for our products or services.

5. Advertising, Meta Pixel, Cookies and Analytics

Our website and online marketing activities may use cookies, pixels and similar tracking or analytics technologies.

These technologies may help us:

• Understand how visitors use our website

• Measure website traffic and customer interactions

• Understand whether visitors arrived through advertising

• Measure advertising performance

• Improve the relevance and effectiveness of our advertising

• Create or refine advertising audiences

• Understand which marketing campaigns generate enquiries or customer interest

We may use third-party advertising and analytics services, including services provided by Meta and other digital platforms.

Depending on your browser, device and privacy settings, you may be able to control or restrict certain cookies or tracking technologies.

Blocking certain technologies may affect how some website features operate.

6. How We Contact You

If you submit an enquiry or provide your contact details, Patrick Curtains & Blinds may contact you by:

• Telephone

• Email

• SMS

• Social media or messaging platforms, where appropriate

We may contact you to:

• Respond to your enquiry

• Discuss your project requirements

• Arrange a showroom consultation or appointment

• Provide or follow up on a quotation

• Discuss products, fabrics, designs, motorisation or other window furnishing options

• Arrange measurements, deliveries or installations

• Provide customer service or after-sales support

Where permitted by law, we may also send relevant marketing communications about our products or services.

You may ask us to stop sending marketing communications at any time.

7. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business or provide products and services to you.

These parties may include:

• Website and technology service providers

• Marketing and advertising service providers

• Customer relationship management or communication platforms

• Payment and accounting service providers

• Suppliers and manufacturers

• Delivery and logistics providers

• Installers and contractors

• Professional advisers

• Government, regulatory or legal authorities where required or authorised by law

We take reasonable steps to limit disclosure to information that is relevant for the required purpose.

8. Overseas and Third-Party Service Providers

Some technology, cloud storage, advertising, analytics, communication, manufacturing or other service providers we use may store or process information outside Australia.

Where we use third-party platforms such as Meta, information may also be handled in accordance with the privacy policies and data practices of those providers.

9. Storage and Security of Personal Information

We take reasonable steps to protect personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Unauthorised modification

• Unauthorised disclosure

Information may be stored electronically, in business systems, email accounts, cloud-based platforms or through trusted service providers.

While we take reasonable precautions to protect personal information, no internet transmission, electronic system or data storage method can be guaranteed to be completely secure.

10. Retention of Personal Information

We may retain personal information for as long as reasonably necessary to:

• Respond to and manage your enquiry

• Provide our products and services

• Maintain quotation, project, installation, warranty and customer service records

• Maintain accounting, tax and business records

• Meet legal or regulatory obligations

When personal information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and permitted by law.

11. Accessing or Correcting Your Personal Information

You may contact us if you would like to:

• Request access to personal information we hold about you

• Correct information that is inaccurate or out of date

• Update your contact details

• Ask questions about how your personal information is being handled

We may need to verify your identity before processing certain requests.

12. Marketing Communications and Opting Out

If you have made an enquiry or otherwise provided your contact details, we may contact you with information relevant to your enquiry or our products and services where permitted by law.

You may opt out of marketing communications at any time by:

• Using an unsubscribe option where provided; or

• Contacting us directly and asking to be removed from marketing communications.

We may still contact you where reasonably necessary regarding an active enquiry, quotation, order, installation, warranty matter or other existing business relationship.

13. Third-Party Websites and Social Media Platforms

Our website, advertisements or social media content may contain links to third-party websites or platforms.

These third parties operate independently from Patrick Curtains & Blinds and may have their own privacy policies.

We are not responsible for the privacy practices, security or content of third-party websites or platforms.

We encourage you to review the privacy policies of any third-party services you use.

14. Photographs, Videos and Project Content

From time to time, Patrick Curtains & Blinds may photograph or film completed projects for portfolio, website, social media, advertising or promotional purposes.

Where appropriate, we will seek permission before using identifiable images of customers or private residential content in our marketing.

Project images or videos may be edited or presented in a way that focuses on our window furnishings, interior design, products and workmanship.

We will take reasonable care not to intentionally publish sensitive personal information in project photography or video content.

15. Children’s Privacy

Our products and services are intended primarily for adults, homeowners, property owners and other property decision-makers.

We do not knowingly seek to collect personal information from children for advertising or lead-generation purposes.

16. Privacy Enquiries and Complaints

If you have a question, concern or complaint regarding your privacy or how we handle your personal information, please contact us using the contact details below.

We will take reasonable steps to review and respond to privacy enquiries or concerns.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices

• Our website or technology

• Advertising and marketing platforms

• Our products and services

• Applicable legal or regulatory requirements

The latest version of this Privacy Policy will be published on our website with the updated date.

18. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how Patrick Curtains & Blinds handles your personal information, please contact us:

Patrick Curtains & Blinds

24 Burwood Highway
Camberwell VIC 3125
Australia

Phone: 0449 838 843
Email: patrickhome.au@gmail.com

For privacy-related enquiries, please contact us using the phone number or email address above.